Frequently asked questions
Plain answers on the product model, donations, qurban and setup.
Product model
Who is Vakfiye for?
It is for foundations, madrasas, associations and charities that want to take online donations in their own brand, organise donor relationships and run their site from one place.
Which tools come ready in every organisation?
Donations, payments, site management and user and role management are the core. CRM, qurban, aid, messaging, social publishing and other tools open according to the chosen plan or module.
Do we have to take every module?
No. Modules such as qurban, aid outflow, cash book, CRM, conversations or social publishing are chosen to suit your organisation’s needs.
Donations & payments
Can we take online donations?
Yes. Collection runs through virtual POS and your bank accounts. Payment finishes on the bank’s secure approval screen. Incoming payments are listed in the panel.
Is there recurring giving?
Yes. A donor can continue the same gift at set intervals. Membership dues are tracked period by period as well.
Are receipts produced?
Yes. When a gift is completed, a PDF receipt is created in your organisation’s name. The donor can open it.
Messaging and social media
Which messages can we see in one panel?
Conversations lets you follow messages from WhatsApp, email, Telegram and connected social accounts in a single list. Available features depend on the account type and platform permissions.
Can social media posts be made from the panel?
With the social publishing module you can prepare, preview and schedule suitable post types for Facebook, Instagram, X, YouTube and TikTok accounts. The formats each platform allows differ.
Can we post to a WhatsApp or Telegram channel?
WhatsApp and Telegram can be used as message channels in conversations. Sending social posts to these channels is not offered.
Qurban & sponsorship
How does the qurban video reach the donor?
The qurban module keeps the share and the slaughter video. When the video is ready, the donor receives an SMS with a link to watch it.
Is there a bursary / student sponsorship?
The sponsorship module manages student / beneficiary records and periodic payments.
Setup & pricing
14-day trial: how do I open it?
You enter the organisation name, trial address, email and password. No payment details are asked for. When you click the confirmation link in the email, your space is prepared; if you want to continue at the end, we decide the scope together.
How is pricing decided?
Starting packages are listed on this page. Your total depends on the operating model, extra modules, migration needs and support scope.
Is self-host possible, and who is responsible?
Yes. Every plan can also run on your own server; you pay installation and an annual licence instead of a monthly fee. Your organisation or technical partner is responsible for the server, DNS, backups and security updates; the setup-support scope is made clear in the agreement.
How do we move from an existing system?
First we review your data and integrations together. A backup is tested, payment and notification connections are checked, and launch happens with your approval. A rollback plan is agreed as part of the process.
How is a custom domain connected?
After your domain routing is verified, a secure connection (SSL) is set up. If you have a technical team, we share the short DNS records; otherwise we complete them together.